406 lines
13 KiB
HTML
406 lines
13 KiB
HTML
<!-- FAQ section uses <details> for native accessibility and keyboard support -->
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<section class="faq" aria-labelledby="faq-title">
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<div class="faq-wrap">
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<h2 id="faq-title" class="faq-title">Frequently asked questions</h2>
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<p class="subtext faq-description">
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We’re here to help with any questions about plans, pricing, or what’s
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included.
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</p>
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<!-- Category group -->
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<section class="faq-group" aria-labelledby="faq-plans">
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<h3 id="faq-plans" class="faq-group-title">Plans & prices</h3>
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<div class="faq-list">
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<details class="faq-item" open>
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<summary class="faq-q">
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<span class="faq-q-text">Which plan is best for me?</span>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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The right plan depends on your operating model: how you balance
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control, effort, and recovery assurances.
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</p>
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<!-- <p>Start with your context: what you’re protecting, how often you expect to recover, and how much operational work you want to own.</p> -->
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<!-- <p>Match your situation to the level of control and support you need.</p> -->
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<ul class="plans-list">
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<li>
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<a href="#open-source"
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><strong>Self-hosted open source</strong></a
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>
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is for organizations with dedicated technical resources and
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operational maturity to manage everything themselves — from
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infrastructure and encrypted storage to quorum coordination
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and recovery ceremonies. It gives maximum control at zero
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cost, but requires significant ongoing effort.
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</li>
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<li>
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<a href="#paidplans"><strong>On-demand</strong></a> is for
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individuals, family offices, or small teams who need a safety
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net for critical data without frequent recoveries. For
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example, safeguarding high-value keys, estate records, or
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sensitive archives. You store your own data and pay only if
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recovery is triggered.
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</li>
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<li>
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<a href="#paidplans"><strong>Enterprise</strong></a>
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is for companies that want to reduce operational load and
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increase confidence in their recovery process without adding
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headcount. It includes managed storage, scheduled recoveries,
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guided onboarding, premium support, and predictable timelines
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— making recovery part of your operations without creating
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extra work for your team.
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</li>
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<li>
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<a href="#paidplans"><strong>Dedicated</strong></a> is for
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organizations with nuanced requirements — such as strict
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compliance, jurisdictional controls, or complete isolation. It
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provides a fully private deployment with tailored
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infrastructure and a recovery policy designed specifically for
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your organization.
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</li>
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</ul>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text">Can I self-host?</span>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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Yes. Caution is fully open source, and you can run it yourself
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at no cost. This option is best for organizations with dedicated
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technical resources who are willing to handle everything
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themselves — from setting up infrastructure and managing
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encrypted storage to coordinating quorum members and running
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recovery ceremonies. It offers maximum control, but requires
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significant ongoing effort.
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</p>
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<p>
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<a href="#paidplans">Enterprise</a> and
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<a href="#paidplans">Dedicated</a>
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plans remove that operational burden by providing managed
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storage, guaranteed recovery timelines, and support.
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>What’s included in the On-demand plan?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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<a href="#paidplans">On-demand</a> lets you store your own
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encrypted backups and only pay if you need a recovery. It’s the
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leanest option, with minimal overhead. For teams that want
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proactive support or guaranteed timelines,
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<a href="#paidplans">Enterprise</a> is a better fit.
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>Does the On-demand plan include support?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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Free support through our open-source Community is available with
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every plan, including
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<a href="#paidplans">On-demand</a>.
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</p>
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<p>
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<a href="#paidplans">On-demand</a> itself is designed as a
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self-service tier, but limited paid support can be added if
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needed. For teams that want ongoing guidance, guaranteed
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response times, and recovery assistance,
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<a href="#paidplans">Enterprise</a> or
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<a href="#paidplans">Dedicated</a> plans are a better fit.
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</p>
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<p>
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<a href="contact.html">Talk to our Sales team</a>
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to explore the right level of support for your needs.
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>How does the Enterprise plan differ from On-demand?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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<a href="#paidplans">Enterprise</a> includes 10 TB of managed
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encrypted storage, geo-replication, two scheduled recoveries per
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year, and premium support. It’s designed to reduce your
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operational risk without needing to self-manage.
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>Why does On-demand recovery cost more?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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Each <a href="#paidplans">On-demand</a> recovery mobilizes a
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full recovery ceremony from scratch, with quorum approvals and
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offline security checks.
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<a href="#paidplans">Enterprise</a> customers benefit from lower
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recovery costs because their environments are provisioned in
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advance.
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text">How does pricing work for Dedicated?</span>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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<a href="#paidplans">Dedicated</a> deployments start at $300K
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and are tailored for organizations that need fully isolated
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environments. This includes private infrastructure, custom
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recovery policies, compliance-driven infrastructure, and
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expanded storage capacity.
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text">Can I switch plans later?</span>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>Yes. You can move between plans as your needs evolve.</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text">Are there any hidden fees?</span>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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No. All storage, recovery, and support costs are published.
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Optional add-ons (like additional storage and priority
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recoveries) are
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<a href="#compare">billed separately</a>. For predictable
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budgeting, most organizations choose
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<a href="#paidplans">Enterprise</a> or
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<a href="#paidplans">Dedicated</a>.
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</p>
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</div>
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</div>
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</details>
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</div>
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</section>
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<!-- Category: Security & infrastructure -->
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<section class="faq-group" aria-labelledby="faq-security">
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<h3 id="faq-security" class="faq-group-title">
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Security & infrastructure
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</h3>
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<div class="faq-list">
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>How does Caution ensure recoveries are secure?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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Our recoveries are quorum-based, end-to-end encrypted, and are
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run fully offline to prevent outside interference. No single
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person, system, or service can trigger a recovery on their own —
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multi-party approval is always required. Every step is
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cryptographically logged and verifiable, so you can audit the
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process independently.
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</p>
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<p>
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Learn more about our threat model, design principles, and
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security architecture in
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<a href="#">our documentation</a>
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>What does “open source transparency” mean?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>
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We believe that true security requires transparency and
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verifiability — you should never have to trust what you can’t
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see. Open source means our software’s code is public and freely
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available to inspect, audit, and even run yourself.
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</p>
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<p>
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Caution is and will always remain fully open source. We don’t
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sell source code. What we offer commercially is hosting,
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automation, and support for organizations that want the
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assurance of managed operations without giving up control.
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</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text">Who has access to my data?</span>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>Only you. Caution never sees plaintext data.</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>What happens if something happens to Caution?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>Only you. Caution never sees plaintext data.</p>
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</div>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>What type of data can I back up and secure with Caution?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>Only you. Caution never sees plaintext data.</p>
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</div>
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</div>
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</details>
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</div>
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</section>
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<!-- Category: Data storage -->
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<section class="faq-group" aria-labelledby="faq-storage">
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<h3 id="faq-storage" class="faq-group-title">Data storage</h3>
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<div class="faq-list">
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>How much data is included in each plan?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<p>Lorem ipsum</p>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>What happens if I exceed my 10TB storage limit?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>Lorem ipsum</p>
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</div>
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</div>
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</details>
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</div>
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</section>
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<!-- Category: Recovery -->
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<section class="faq-group" aria-labelledby="faq-recovery">
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<h3 id="faq-recovery" class="faq-group-title">Recovery</h3>
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<div class="faq-list">
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text">How do scheduled recoveries work?</span>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<p>Lorem ipsum</p>
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</div>
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</details>
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<details class="faq-item">
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<summary class="faq-q">
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<span class="faq-q-text"
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>How is a <48h priority recovery different from standard?</span
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>
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<span class="faq-toggle" aria-hidden="true"></span>
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</summary>
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<div class="faq-a">
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<div class="faq-a-inner">
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<p>Lorem ipsum</p>
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</div>
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</div>
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</details>
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</div>
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</section>
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</div>
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</section>
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